Sanctuary Shortlisted For Customer Service Award

The KBB Customer Service Award Nominees are chosen by their infamous ‘mystery shopper’ from all the retailers she visits in the last year. Below she explains why Sanctuary Bathrooms were selected as finalists for the 2011 awards.

“I was impressed with Sanctuary’s website and when I visited the showroom I wasn’t disappointed. There was a lovely freestanding bath in the front window, a modern take on a traditional slipper shape, and so I asked Emily how tricky it would be to install.

She promptly walked over to the display to explain how some pipe work would need to be channeled under the floor, “It’s a bit more involved than installing a standard bath, but it is perfectly possible.” I explained that the room was small so she pointed out that this particular bath was slightly shorter in length but deep and was therefore ideal in a restricted space.

“Emily then took me to the rear of the shop and showed me a couple of Matki shower enclosures, pointing out a space-conscious corner arrangement.

“As I flicked through a bound volume of glossy pictures featuring various sophisticated projects, she said: “We also have plenty of customers happy for you to have a look round their bathrooms.”

“Husband-and-wife team Daniel and Emily Hyde launched Sanctuary Bathrooms five years ago. Daniel was previously fitting bathrooms for other showrooms while Emily worked in marketing. Their complementary skills have been used to great effect with Daniel installing and Emily working front of house. The Hydes offer exceptional service and this has obviously paid off. “We provide a full installation service from start to finish.”

SCORE: 8/10

Lovely displays and Emily was extremely confident in her ability to meet my needs