Terms & Conditions

Website Terms & Conditions


This website uses cookies to improve your experience while visiting our website and by using this website, you consent to the use of said cookies. 

Cookies are small text files, saved within your browser, that allow websites to store information about your interactions and usage of their website. This allows the website to provide you with a tailored experience and ensures that information is delivered by the most effective means possible.

If you wish to deny the use of cookies from this website, you should take necessary steps within your web browsers security settings to block all cookies from this website.

What Cookies Does This Site Use?

This website tracks visitor navigation paths to better understand how the site is used and how users best gain information from it. This software is provided by Google Analytics which uses cookies to track visitor navigation. Google Analytics will save a cookie within your browser in order to track and monitor your engagement and usage of the website but will not store, save or collect any personal information about you. For more information please read Google’s privacy policy.

This website also makes use of Google Adwords campaigns to serve context specific search ads within Google’s organic search results.  In order for this website to continue to produce high-quality relevant search ads, it is critical that the performance of each ad is monitored.  In order to achieve this, Google Adwords tracks user navigation resulting from ad clicks via the use of a tracking cookie.

Cookies used for such conversion and referral tracking should typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Communication and Contact 

You contact this website and/or its owners at your own discretion and provide any personal details requested at your own risk. Your personal information is kept private and stored securely until such time as it is no longer required, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure web form to email submission process but please be aware that using the form to email us is at your own risk.

This website and its owners may use any information submitted to provide you with further information about the products or services we offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter the website operates, but only if your express permission is granted when submitting any form to email process. Your details are not passed on to any third parties working outside the interest of this site.

Email Newsletter

This website operates an email newsletter, used to inform subscribers about products and services supplied by this website and this company. You can subscribe through an online signup form should you wish to do so but do so at your own discretion. Some subscriptions may be manually processed through prior written or verbal agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003.  In compliance with those Laws, subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email sent via an email campaign.

Data Protection

All personal details submitted to us via our online form, over the telephone or in person, or those entered in subscribing to our email newsletter are held securely and in accordance with the Data Protection Act 1998. No personal details are passed to third parties nor shared with companies or people outside of the company that operates this website. Under the Data Protection Act 1998, you may request a copy of personal information held about you by the owners of this website. A small fee will be payable. If you would like a copy of the information held on you please write to Sanctuary Kitchens and Bathrooms, 128 High Street, Shepperton, TW17 9BG.

External Links

Although this website only looks to include quality, safe and relevant external links, you should always adopt a policy of caution before clicking any external web links listed on a website. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Please note that you click on external links at your own risk and this website and its owners cannot be held liable for any damages or any distress caused by visiting any external links mentioned within this site.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the privacy policies held by each social media platform respectively.

You are advised to use social media platforms wisely and communicate or engage upon them with due care and caution with regard to your own privacy and personal details. This website or its owners will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. You are advised before using such social sharing buttons that you do so at your own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.  Any such tracking is subject to that website’s own privacy policy.

Website Content Disclaimer

Every effort is made to ensure the accuracy of information and photos featured throughout this website. However, due to the bespoke nature of our services, specific details about any item, range, product or service are subject to change and must be quoted for on a case-by-case basis.  Any price information shown on the website is a guide price only and may not correspond exactly with photographs shown on the site as materials, design and quantities have a significant bearing on the final price.  Please contact Sanctuary Kitchens and Bathrooms for an accurate quote based on your specific requirements.